At Martians.land, each item is made-to-order—produced specifically for you once your purchase is confirmed. Because of this, we do not offer returns or exchanges for change of mind, sizing issues, or buyer’s remorse.

1. Defective or Damaged Items

We accept returns or refunds only for items that arrive defective, damaged, or with a printing error.

To request a replacement or refund:

• Email us at contact@martians.land within 7 days of receiving your order.
• Include your order number, a clear photo of the issue, and a short description.

Once reviewed, we’ll notify you of approval or rejection. If approved, a replacement or refund will be processed using your original payment method.

2. Shipping Costs

We do not cover return shipping costs unless the item was confirmed as defective. If a return is necessary, instructions will be provided.

3. Refund Timeline

If a refund is approved:

• A credit will be applied to your original payment method.
• Refund timing may vary depending on your bank or card provider.

If you haven’t received a refund within 10 business days of confirmation, please:

• Check with your bank or card provider,
• Then contact us at contact@martians.land if still unresolved.

4. Sizing and Color Disclaimer

Please note:

• All sizing is approximate; refer to size guides before ordering.
• Colors may vary slightly from screen to print.

5. Cancellations

Orders may be cancelled within 24 hours of placing the order. After this window, your item may already be in production.