Frequently Asked Questions

We currently ship to most countries worldwide. If your country isn’t listed at checkout, we unfortunately can’t ship there at this time.

Orders are made-to-order and typically take 2–7 business days to produce before shipping.

Estimated delivery times after production are:

  • Australia: 8–14 business days
  • International: 15–27 business days

We know these timeframes are longer than ideal, and we truly appreciate your patience and support. Please accept our apology for this. As an independent brand, we are working to improve turnaround times over time while keeping the quality of the products at the level we want them to be.

Your support during this stage helps us continue building and improving the experience.

International orders may incur customs or import taxes depending on your country’s regulations. These fees are the customer’s responsibility.

If your order hasn’t gone into production, we can update your address. If production has already started, we may not be able to make changes. Undeliverable orders can usually be reshipped, but shipping costs will be your responsibility.

Because all items are made-to-order, we do not accept returns for change of mind, sizing issues, or buyer’s remorse. We only accept returns or replacements for items that arrive defective, damaged, or with a printing error.

Orders can only be cancelled or changed before production begins. Once an order enters production, cancellations or changes are not possible.

Check your tracking link first. If it has been more than 15 business days since shipping and there’s still no update, contact us at contact@martians.land.

Each product page includes a size guide. Please review measurements carefully before ordering. Most items are intentionally designed with a relaxed or oversized fit unless noted otherwise.

Unfortunately, we cannot offer size-based exchanges since each item is produced on demand. This is why we provide detailed sizing charts and product notes to help you order with confidence.